Tag: johnhayns

Posted on

The MAGIC Formula – Dealing with a Timid Team Member

The MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

—

I have been working as a close-up magician for the last 25 years. I have entertained at thousands of events – hundreds of tables at weddings, corporate parties and significant birthdays.

At the same time, in the other half of my life, I have led and been a member of several teams. Recently, I have been interviewing many other team leaders about their experiences and challenges. Many thanks if you are one of them!

I have observed that many of the challenges facing a close-up magician approaching a table of guests are very similar to those facing team leaders. I have also realised that the MAGIC formula may be applied in both situations.

—

Tackling Timidity

I have nearly finished introducing all the people on my hypothetical table of wedding guests. There are just two left to meet: Timid Tina and Entitled Taramasalata.

Timid Tina doesn’t want to talk or be talked to, doesn’t want to be the focus of attention, says she doesn’t really like magic, that she would rather not take part. She is married to Joker Jake and is the mother of Enthusiastic Matilda and Bored Ben. She has ended up being seated next to Tarquin the Silverback, which is not where she would have chosen to be in a million years.

Why is Tina feeling nervous and reluctant to take part? Who knows? Maybe she has had a bad experience with a magician before? It could be that she was embarrassed at a birthday party or she saw something that offended her on TV. We magicians have to live with this; we are all tarred very quickly with the same brush. It is unfair, but that is the way it is.

Sideways Strategy

It doesn’t work to try to combat this directly. Believe me, I have tried. It is very tempting to think, “Ah, but I am different, I will change your mind and you will end up loving magic. The way that I will do it is to involve you in a magic trick against your will and therefore re-align your thoughts and feelings about magicians!” Never a good idea!

You have to go at it sideways, e.g., I might say, “No problem, that’s OK, magic is not for everyone. Do you mind if I do some tricks for the others and you just watch?”  I have never experienced anyone saying no to that.

Then I would do my best to do a highly entertaining, non-threatening and uplifting job for the rest of the table. If I get it right, it will leave a positive impression of magicians on the previously magic-nervous Tina and will go some way to rehabilitating the profession in her mind.

Useless Theories

Maybe her reticence has nothing to do with magic? It could be that she had a parent who was always over-the-top gregarious in social situations, and she always found them intensely embarrassing when she was a child. Now she avoids being the centre of attention because she does not want to be perceived like that herself.

Or it could be any number of other reasons. The critical thing is, I don’t know, and there is no way I will find out in the few minutes I have at the wedding table. She may not even know the reason herself! Of course, I can have my theories, but they are not actually that useful. The only thing I can do in the moment is to respect her stated position, be sensitive and do my job as well as I possibly can. That way, I can’t make the situation worse for her, and I may well make it better.

Gently, Gently…

It is the same when you are a team leader. You may have a quiet team member who doesn’t want to engage in team meetings. There will be little gained, and probably much lost, by forcing them to contribute against their will. As with many of the personalities that we find a challenge, much can be achieved by getting alongside them outside of team meetings, establishing rapport and getting to know them one-to-one.

If you can help your team member to feel valued as they are and not under any pressure to contribute in the same way as other more extroverted colleagues, then the chances are that they will begin to feel more comfortable. Once this starts, you may see some of their nervousness falling away, and you may notice them contributing more. This is unlikely to be a fast process; it needs to be done steadily and gently.

Different Maps

As with any of the personalities that we may have on a wedding table or a team, it is helpful to realise and remember that no two people think, perceive the world or navigate their way through life in the same way. We all have our own maps of the world, and they can differ wildly. 

As a magician and team leader, I have to remember that I am there to serve, whether it be my audience or my team. I need to be humble enough to realise that I don’t have all the answers, that they will have different understandings and approaches to me, and that all I can do is influence. Nonetheless, it is possible to get everyone pulling together in the same direction to achieve a desired result.

Maybe with Tina more than any of the other characters on the table, it is a case of much more carrot than stick? She may be the quietest, but she quite possibly presents the most significant challenge.

Do you have a Timid Tina on your team?

How can you best serve them?

—

Help Please!

I am currently adding to my coaching toolkit by undergoing some NLP Coaching training. As part of the course, I need to practise my new techniques on willing volunteers.

The research involves a 30-minute Zoom call. I get some practice and you get some free coaching: win-win! Thank you to those who have already done it – much appreciated! Please let me know if you would like to do some more.

Please pass this on to anyone that you know might enjoy or benefit from it.

If you would like to help, please book in here:
https://www.work-life-magic.com/free-coaching/

Posted on

The MAGIC Formula – Dealing with a Joker

The MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

—

I have been working as a close-up magician for the last 25 years. I have entertained at thousands of events – hundreds of tables at weddings, corporate parties and significant birthdays.

At the same time, in the other half of my life, I have led and been a member of several teams. Recently, I have been interviewing many other team leaders about their experiences and challenges. Many thanks if you are one of them!

I have observed that many of the challenges facing a close-up magician approaching a table of guests are very similar to those facing team leaders. I have also realised that the MAGIC formula may be applied in both situations.

—

“Watch your Watch“

Any magician who works at weddings, family events or corporate events will be very familiar with the lines “Hold on to your wallets”, “Watch your watch,” and “Can you cut my husband in half?” These are the lines of the Joker, present in almost every group.

On our imaginary wedding table, the Joker is Jake, the father of enthusiastic Matilda and bored Ben.

You may well have a Joker on your team. You may love them, or they may irritate you beyond belief.

Jester Minute

How do you deal with a Joker?

A jester was an essential part of the mediaeval court. They were the ones who could speak the truth to the king like no one else. Of course, they had to make sure they didn’t step over the line, otherwise, they might lose their heads. But they were able to go further than anyone else in the court. Think of the fool in King Lear. The jester is there to burst the bubble of pomposity, to stop monarchs from taking themselves too seriously.

Do you have a jester on your team? They may be an inexperienced or experienced jester, but they will have much to add.

Kind to the Clown

I have to admit that I am writing from the point of view of being a joker myself. I have always been that way, always loved wordplay. Over the years, I have learned to apply a filter so that I don’t share every single pun that comes into my head. But it is my mental reflex action. My family and colleagues will testify that the filter stops working when I am tired!

So my plea to you is, please treat your jokers/ jesters kindly.

As a magician working a wedding table, when I encounter a joker like Jake,  my initial reaction is, as with so many challenging personality types, to try to block them or compete with them, to use a clever put-down to make myself look better. I have to resist this unless they are seriously disrupting the show. I can acknowledge the joke kindly, move on and make them feel included.

Likewise, if you have a Joker on your team, you might find that they irritate you. Maybe they don’t share your sense of humour, or it may be that they are not filtering very well? Instead of blocking them or competing, think about how you can offer feedback in a kind and gentle way, away from the rest of the team. Perhaps you could let them know how their jokes make you feel or how you’re finding them distracting and ask them to just dial it back a bit?

Top comedians spend years trying out material and dying on stage multiple times in clubs. Your team Joker has not had that experience. So kind feedback will help them to improve their style.

The Source of Great Amusement

Have a think about what might be driving your Joker. The truth is, you really don’t and can’t know exactly. And people make jokes for all sorts of motivations. It could be defensiveness; they could be shy and employing a coping mechanism. They could have some kind of unconscious insecurity, or they’re avoiding pain of some sort.

It could be their way of oiling the cogs of team relationships. I once worked in a multiple-office setup.  I used to bounce around the other offices and chat with people every now and then and make them laugh. One of my colleagues actually said thank you, that I lightened the burden of the day by distracting them momentarily and taking their mind off the serious business they were engaged in most of the time.

Can you affirm your Joker in the same sort of way? Bear in mind that they may be utterly unaware that they are being embarrassing or awkward, and they need sensitive feedback to learn this.

Sensitive Censoring

Looking around the wedding table, Jake’s teenage children will probably be rolling their eyes at his jokes and his wife might look embarrassed.

There are different types of humour. If it is cutting and cruel, then you have a problem, and there could be some sort of relationship or attitude problem that might need further investigation. However, maybe they are simply using stock lines or engaging in wordplay. In that case, it may be worth recognising the lateral thinking that is going on and their ability to look at life sideways and make connections that you don’t. This kind of thinking can be invaluable for a team to open up new avenues for exploration. You really want to avoid killing any creativity.

So treat your Jokers gently, nurture the good side and give gentle feedback.

Every team needs its jester.


—

Help Please!

I would like to interview even more team leaders to gain insight into the challenges they face. This is so that I can design an effective resource for use by team leaders in many different situations. I am talking to leaders of both permanent and temporary teams.

The research involves a 15 minute Zoom call. Thank you to those who have already done it – much appreciated!

Please pass this on to any team leaders that you know.

If you are a team leader and would like to help, please book in here:
https://www.work-life-magic.com/magic-for-teams-research/

Posted on

The MAGIC Formula – Attuning to Yourself – Solo or Team Player?

The MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

—

Me, Myself and I


I’m performing my solo show. People are applauding me. I’m in my flow. I love it.

I wrote the show myself. I designed the website myself. I did all the bookings myself. I drove myself here, and I’ll drive myself home. I get all the money.

I’ve been a solo performer for years. I love it – ultimate control. My own boss; anyone in the same position will recognise how addictive it is.

However, there have been times in my life when I worked in a team to produce a performance. It was a different experience. At times frustrating, but also hugely creative and rewarding – bouncing ideas off of each other led to new directions that would never have been possible if I had been working on my own.

The same has been true in business. Whenever I have worked in a team, there have been frustrations but also much greater creativity.

More than the Sum of the Parts

I have come to recognise that I need both. I am a natural introvert, but I need the stimulation, input and resources that other people provide. It is a question of finding the right balance. As a natural soloist, my tendency is to try to do everything myself, but that is simply not possible.

There will always be other people that can do certain things better than me. And I really should delegate to them. There will be others who can sharpen my ideas. I really should be brave and share my tentative thoughts with them so that they can become better ideas.

Have a think about yourself. Do you gravitate towards working with other people, or by yourself?

Is There Fear Here?

Have you got the balance right? If you are a natural solo performer, what is holding you back from working with others or delegating certain tasks?

Is it the fear of responsibility for others mistakes? Fear of hooking in the wrong freelancer, and having some wasted expense? Fear of looking silly when you share your ideas with others?

Yes, you are more nimble when you are solo, but you are also limited. Are you missing out on the benefits of working with the team, because you are afraid?

Finding the Balance

Of course, working with others is not always the best way to go. We have all been in team meetings that have been a real waste of time. There is the ever-present danger of talking and not doing anything.

Recently I was a student on ACEVO’s New and Emerging Leaders training run by the excellent Kevin and Rita of First Position Performance Development. One of the sessions looked at meta programmes, those patterns inside of us that drive us to work in particular ways. One of them was the independent/ co-operative programme. We may naturally prefer to work by ourselves, tend towards working in a team, or we could sit somewhere in the middle, in the proximity zone: working with a group but maintaining our own autonomy and ownership of projects. I think this is where I am at the moment.

Ultimately, it’s all about finding the right balance for you, but consider pushing yourself slightly out of your comfort zone. Despite how annoying others can sometimes be, humans are naturally community animals, and we do need each other.

God grant me the serenity
to accept that sometimes I need to work with others;
the courage to work by myself when necessary;
and wisdom to know the difference.

—
Get a MAGIC Boost!

Book 60 minutes one-to-one with John to apply the MAGIC formula just where you need it right now.

Possibilities include:

– Finding your motivation
– Getting organised and focussed
– Preparing for a tough conversation
– Getting ready to lead a team meeting
– Preparing for a speech or presentation

and more!

https://www.work-life-magic.com/get-a-magic-boost/

Posted on

The MAGIC Formula – Connecting to Yourself – Exercising in Nature

The MAGIC Formula - Exercise in Nature

The MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

—

Right Royals

I am currently enjoying The Crown on Netflix. Say and think what you like about the Royal family, you have to admire their commitment to getting outdoors for some good healthy exercise.

Happy Paddler

Those who know me will know that I have a kayaking habit. I take out my sit-on-top kayak once a week for two to three hours. I paddle around, stop halfway for lunch on the riverbank.

It’s not a fast boat, but I love it. Over the last few years, I have seen some amazing things on these trips: pairs of kingfishers chasing each other across the canal; a deer swimming across the river just metres behind me; a fox racing me along the riverbank as I paddled along; a stoat coming and sitting a few metres away as I cooked up my baked beans. Special moments, unlikely to be repeated, which have become treasured memories.

Why am I so committed to kayaking every week, even when it’s freezing cold? It’s not just a nice thing to do, I believe it is essential for my work. Why is this?

I think we should all aim to do some exercise regularly in the great outdoors because:

– it is good for our mental health,
– It’s good for our physical health and fitness,
– It is intellectually stimulating and challenging, and
– it’s great thinking time.

Mental Space

Getting outside for a walk, cycle, or kayak gives you great headspace time. Your horizons literally get bigger, your eyes open to the wonders of nature, you get time to think. And time not to think.

I would encourage you to take off your headphones. Allow yourself to hear the birds, the rush of the wind, the patter of the raindrops. Let your brain slow down a bit. Get some perspective.

Better Body

Exercise is good for your body. I realise that is not a groundbreaking statement. But worth repeating nevertheless. It is an excellent antidote to sitting at your desk all day. Sitting a lot makes your muscles ache – I’m sure you’ve experienced this. Some vigorous exercise can help to alleviate that, to dispel some stiffness.

Muscle strength is also crucial for good posture and maintaining balance, particularly as we get older. I think decent strength and stamina reduces our risk of picking up annoying injuries as we go about our daily lives.

And I find that the change in focal length is refreshing. Staring at a screen all day means our eyes are always focused at one distance. Going outside to bigger horizons gives them a rest.

Health-wise, the benefits of vitamin D are well known. As well as being beneficial for your bones and joints, there are reports that it might even help to prevent  COVID-19.
I’m a big advocate in getting out in all weathers. I love the Scottish maxim that there is no bad weather, only the wrong clothes. Wim Hof might seem slightly extreme with his ice walks and ice swims, but it has been demonstrated that exposing yourself to a bit of shiver-inducing cold each day could help to improve your immune system.

Get out there so that the sun, rain and wind can hit your face. You’ll feel better. And you’ll look healthier, in person and in all those Zoom meetings.

Brain Boost

One of the reasons I love kayaking is the problem-solving and challenging situations it throws up. Maybe there’s a tree down across the river, and I have to get past it. Maybe a strap has snapped on my kayak, and I have to improvise.

If you have been camping, you will know that this involves all sorts of problem-solving situations. I find this very stimulating and a welcome change from the everyday computer-based thinking.

Nature itself is also intellectually and creatively stimulating: the beauty, the intricacy, the ingenuity. You can derive all sorts of inspiration from observing plants and animals. I like to explore natural environments with different degrees of human management: carefully managed parks, slightly wilder farmland, and occasionally wilderness – although that is hard to find these days.

Pondering and Percolating

Taking some time go for a walk or engage in some other sort of outdoors activity is also wonderful thinking time. Even if you don’t consciously focus on a particular problem, your brain will be percolating ideas in the background. There are countless times when a breakthrough, an epiphany or a moment of inspiration has come to me while walking the dog. It is always worth having a notepad or phone handy, so you can make a note of these flashes of inspiration.

Now, where are your coat and boots?

—
Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

The MAGIC Formula – Moving Yourself – Values

The MAGIC Formula- Moving Yourself - Values

The MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

—

Value Added

Values are incredibly, well, valuable. They are fundamentally important.

Many thanks to Michelle Mills-Porter for reminding me how important they are. She is an expert on personality types, she can profile someone at a hundred paces (sort of). She is passionate about tools like DiSC. Still, she emphasised to me that, even before you start looking at personality types, you need to think about values. They are the building blocks from which everything else is constructed.

Uncovering Hidden Values

How do you discern your values?

It is worth taking some time to think about what is really important to you. Some aspects of this may be obvious, others less so. How do you discern this?

If you’re not sure, think about what gets your emotions going.

For years I was confused by myself. I’m not an especially emotional person, I don’t cry very much, and I hardly ever get angry. But every time I watched the musical Cabaret, I found myself getting really angry and crying.

My emotions were stirred up.

I reflected on it and realised that this showed me that I value people having freedom. And I hate to see it when they have that freedom denied.

I also tend to cry whenever I see any piece of good theatre. It doesn’t matter if it’s sad, happy, or even just silly. If it is excellently done. I will probably start crying. I’ve been known to do it in theatre adaptations of toddlers TV shows, just because the production was so good! Why is that? I realised that I value creativity, and I love people being able to express themselves in their own creative ways. Again, I think it’s to do with freedom.

What’s Your List?

Early on in our marriage, my wife and I talked about what was important to us. We’re both Christians, so our initial stab at establishing our benchmark values had God first, family next, and work third.

After further thinking and more years, I realised that self-care has to be up there as well. You can’t help others if you are in pieces yourself, so you have to look after yourself to be able to serve them. Consequently, my priority list now looks like this:

God,
self,  
wife,
family,
work,
other stuff.

Your list will probably look different. That’s OK, the important thing is that you think about it.

Decisions, Decisions…

Once you have established your priority list, it makes decision making, easier. Every time you have to make a life decision, you can measure it against your list: What will be the impact on myself, my partner, my family, etc.?

For example, a work assignment that would take you away for six months from your family may not be an option. Or it may be. It depends on your value list.

Valuable Reflection

It is a good idea to build in regular reflection time just to check that your life and work are still congruent with your values. It is so easy to drift.

If you do unconsciously drift, you will probably notice a dissatisfaction and unease in yourself, because what you’re doing is not aligned with your values. Regular reflection should help you to identify this and think about whether there is anything you can do to put it right.


Look at your values, reflect on your values regularly and check each decision you make against them.

Values are so, well, valuable.

—

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

Be Kind by MAGIC – Giving to Your Clients

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 
—

Giving to your clients is a surefire way to better business.

We are all customers or clients at some point.

Bring to mind a time where your service provider or vendor exceeded your expectations or did something special for you. They gave something extra. It sticks in your mind, doesn’t it?How can you do the same?

Obviously, we can’t give everything away for nothing to our clients. We have to make a living. It has to be sustainable, we have to give within our means. But, if we can find the balance, there are big benefits to being generous to our clients, and we can probably afford to give slightly more than we think.

Sometimes it will repay in the long run, sometimes it won’t. And even if it doesn’t, it’s a good thing to do because it makes us better, both as people and as businesses.So how can we give to our clients?

More Than They Were Expecting

Firstly we can exceed expectations: under-promise and over-deliver. Surprise them by how good we are, by giving them more time than they were expecting, or more attention.

My accountant’s bill, especially in the early days, often had the phrase “exceeded but not billed” next to his tally of hours. He obviously thought I’d be rich one day and was happy to encourage my loyalty!

Maybe you can offer something other than time? Can you provide extra add-on resources that your clients will value? Downloads, videos, links to useful services?

We All Love a Present

I buy magic tricks from a magic dealer who often encloses a little packet of sweets inside the package. It makes me feel good. Another one sometimes includes a small extra trick as a pleasant surprise.

Could you send a special gift to your clients?I signed up for a course last week, and was sent the course materials. They came in a blue sparkly padded bag. It could have been a regular padded bag, but the sparkly blue effect made me feel valued.

Can you package your delivery in a way that will make your client feel like a VIP? How can you roll out the metaphorical red carpet?

Say Something Special

An easy way to give something is to say something positive and unexpected.

You can simply offer encouragement to your clients, say thank you for their business, say well done when they achieve something. Tell them that they are special and that you value their business.

Why not go a step further and send a card, or buy them lunch or coffee?

Have you Met…?

You can share your network with your clients, help them to plug into it to increase their range of contacts. You can provide them with recommendations, and you can recommend them to other people.

Not giving something physical, but giving them a leg-up and new opportunities.

Work For Free??!!

Can you offer pro bono work?

“Pro bono” literally means “for the good of the people.”

This is a common practice in legal and accountancy practices. I wondered why they did it. Then I read this enlightening blog post on the business case for pro bono work: http://www.a4id.org/policy/business-case-for-pro-bono/

In a nutshell, graduate lawyers are increasingly keen on including pro bono as part of their professional offering. If a firm offers pro bono work, they will attract better graduates. Better graduates will earn more money in the long run. It makes business sense.

Could you do some pro bono work? If it works for lawyers and accountants, why not for coaches and other kinds of client services? I know magicians and other entertainers who have decided to do a percentage of charity gigs each year.

Think about how you can be generous in your client work. How are you giving to your clients?

Make them feel special. You will stick in their minds.

—

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

Be Kind by MAGIC -Attuning to Your Clients

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 
—

Attuning to your clients is all about understanding them, and then modifying how you serve them as a result.

There are three steps to attuning:

Look and Listen

First, you have to look and listen. Observe your client, ask them questions, find out about them and their situation. Spend some time on this; ask the follow-up questions. Note both what they answer and how they answer. Do any questions make them excited, any make them uncomfortable?

Understand

Next, you need to understand what you have found out.

  • Who are they? Get a take on your client’s personality. Maybe a tool such as DiSC , MBTI  or the Enneagram would be helpful here? You won’t be able to do a full analysis, but you should get some interesting pointers and insights. This will help you to work out how much to affirm and encourage, balanced against how much you can challenge them without frightening them.
  • Where are they? You have to understand their situation. What are their problems? Could you help them solve them? Can you see the issue from another angle and reframe it? Or maybe you can see that their perceived problem is not the real problem in the first place? Perhaps the answer they think they want is not actually the answer that they need?
  • What makes them tick? This is probably the most essential aspect in understanding your client. What are their core values, what is important to them? They may well be different to yours, but you need to understand them so that you do not slip up and offend them, or appear to be driving them in a direction which seems wrong to them.

Modify

Finally, once you have understood your client, you can work out how best to serve them. You can decide how you will modify both the style of your presentation and the content of what you provide. In other words, what you say and how you say it.

  • What?
    Think about the most appropriate content for the person or audience in question.
  • How?
    What is the best way to present it? Will they respond best to didactic teaching or participation, to words or pictures, to visual or audio? Or maybe a mixture? And what tone and language will work best? Formal or informal? Lively and bouncy or more restrained? 

Tricks and Schtick

When I’m performing magic, the way I perform the tricks will vary depending on my audience. Often I may use the same tricks but presented very differently. For example, I have a rope trick that I perform at both children’s parties and corporate drinks receptions: same mechanics, very different presentations. And, of course, there are also some tricks which only work in kids’ parties and some that only work in corporate settings.

It is the same when applying my MAGIC formula to help teams and individuals to improve their working relationships. I present it in a slightly different way to a nonprofit manager’s audience than I will, to the leadership of a bank. It’s the same fundamental material, but with a slightly different approach.

How can you modify your offering to those you serve to make it a better fit for each one?

Think about how you can attune to your clients.

Remember:

Observe, Understand, and then Modify.

—

—Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

Be Kind by MAGIC – Moving Your Clients

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 
—

Moving Your Clients

If you work with clients, you can significantly enhance your offering to them by thinking about how you move them.

How do you move them educationally, moving them from not knowing something to knowing?

How do you help them to see things from a new perspective, moving them from one viewpoint to another viewpoint?

And how do you engage their feelings, moving them emotionally, providing them with an impetus to take action?

Be a Favourite Teacher

You can serve your clients by moving them from one state of knowledge to another. In other words, you can tell them something they didn’t know that will be useful to them.

Maybe it is something about the law? Perhaps a new software tool, services they may be able to access, or some other resources that may be useful to them.

Nifty Shifty

Magicians always have to be careful about angles. If you watch a trick from the wrong place, sometimes you can see things that you weren’t meant to! Seeing things from the best angle is very important for the magic to work.

Working with clients, helping them to see something from another perspective can be very useful. Can you help them to shift to see things from another point of view? To re-frame things, see them from a distance, take an outsider’s view?

Maybe they have intellectual or emotional doubts that are stopping them progressing?  Sometimes those doubts are based on real barriers, but very often, the obstacles are just imagined or perceived. The doubts are like little gremlins sitting on the shoulders that need punching in the nose. Can you help them to shift their viewpoint, so they can sort out the real from the imagined?

Imagine How You Will Feel When…

What emotions can you engage in your clients?

Can you excite them about potential, about what they can imagine happening, but also about what they can’t yet imagine happening? The excitement can motivate them to begin exploring new territory.

Can you help them to flip nervousness about the future, into excitement about adventure?

Can you get them to reflect on the changes they have seen and the progress they have made so that they feel satisfaction and pride?

Maybe there’s even space for inducing a little fear about the consequences of inaction?

Even if you are a lawyer, accountant or in some other seemingly unemotional occupation, there is still scope to engage the emotions of your clients. Paint an imaginative picture of how someone’s life will be better as a result of your involvement. Let them see the potential for change and feel the related emotions.

Moving is a fundamental characteristic of living things. Make sure that you and your clients are moving.

How can you move your clients today?

—

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

Be Kind by MAGIC – Connecting to Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 
—

I’m Back

Sorry that I haven’t blogged for a couple of weeks. Many thanks to those of you who noticed – it’s nice to be missed 🙂

I’ve been on holiday. This has given me a chance to connect to myself, to think about life a bit.

Connecting to yourself is the subject of today’s blog.

Why Connect?

Why should you connect to yourself?

Think about bank statements. Remember paper statements? Some of you might still get them! We all know that you have to open the envelope and look at the bank statement, even if you don’t want to. There is no benefit in denial. It will only make the situation worse.

In the same way, it is vital to connect to yourself so that you are aware of where you’re at, and why you are doing what you’re doing. If something is not right, there is no point living in denial and carrying on regardless. It would only make things worse.

It is so easy to go through life on autopilot, never stopping to ask ourselves why we are doing things. This is how we get stuck in a rut. This is how we lose energy and become listless.

Once you have given yourself the chance to be self-aware, you need to listen to your mind, you need to listen to your body. 

What questions should you ask yourself? What answers should you listen out for? How do you make time to make sure connecting to yourself happens?

The Question of Which Questions?

I have been reminded recently about the importance of connecting with our why. I was talking last week to Amy Rowlinson, who has the fantastic podcast “Focus on Why.” Simon Sinek is also famous for encouraging us to “Start with Why”.

Ask yourself, why you are doing what you are doing? Or, maybe, why you are not doing what you want to be doing?

Once you have worked out your motivation, ask yourself, “Is this working?”

Am I enjoying what I’m doing? Could I do it in a different way to make it more enjoyable? Most of the time, most of the agency for making changes to our working habits lies with ourselves. Work out what needs to change and then make a concrete plan to change it.

Am I working towards my goals or just marking time? It is so easy to fill your day with “busy work” that achieves little and does not move you forward. Could you make any changes to keep you on track?

Body Conscious

Listen to your body.

Am I tired? Am I aching? Feeling sharp? Energetic? Could I make any changes? Revised sleep patterns, change of diet, new office chair….?

Maybe you need to go and see the doctor? Again, there is nothing to be gained by denial.

Life-Saving Routine

Last week, I watched the fantastic David Blaine’s “Ascension.”

I’m a fan of David Blaine as a magician, but he also does these amazing stunts. In this one, he had a bunch of 52 helium balloons. He held on to it as they took him to 23,000 feet, and then he skydived off. The whole thing was live on YouTube. Incredible.

What was very apparent is that he had a strict routine for checking, every step of the way.

At 23,000 feet, held on by a cable to the balloons, he had to put on his parachute. He put it on, and he checked the straps and buckles in strict sequence, at least twice.

It was drilled into him. He had a checking routine. If he hadn’t done it, He would have been risking his life.

Do you have a checking routine for your life?

I would recommend it. If you don’t do it, you are risking a fulfilled life.

What do I mean by this?

Love Your Reflection

I am a huge advocate of building and reflective practices into your life, daily, weekly, and periodically.

Each day, I recommend journaling. A journal can be in various forms. Years ago, I used to do the “artists pages”, recommended by Julia Cameron in the Artists Way (#ad). Two sides of A4 of a stream of consciousness freeform prose, whatever comes into your head. It’s amazing what you write down! You get a real insight into your inner workings.

These days it is more structured and quicker. I do a bullet point journal inspired by Michael Hyatt. It’s a systematic way of reflecting on yesterday and planning for today.

I also walk the dog each day and make a point of not listening to music or podcasts while I’m doing this. My mind is then free to process stuff, to think about life.

Weekly, I do a more involved journal entry every Sunday morning. And I also have a kayaking trip where I take myself off for three hours by myself in nature. Again a chance to process stuff, to think, or even just to zone out for a change. I stop for lunch on the river bank, cook it up on a little stove. It’s a great chance to lie on my back in a field, watch the clouds scud by and ask myself how I’m doing.

And periodically. It’s good to take yourself away on holiday, or maybe even a retreat where you take a deep dive into what you’re doing, why you’re doing it, and what you plan to do next.

On reflection, are you reflecting enough?

Be kind to yourself, connect to yourself.


—

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook
Posted on

Be Kind by MAGIC – Inspiring Yourself

Being Kind is your business super-power.

How do you Be Kind in Business? By applying the MAGIC formula:

Moving
Attuning
Giving
Inspiring
Connecting

It applies to:

Yourself
Your clients
Your team
Your prospects 

Self-Inspiration

How do you inspire yourself?

It’s all about asking questions.

Questions about:

– your dreams,
– people you admire, and
– the situation or the task at hand.

Dream on, Dreamer

Give yourself space and time to ask yourself, “What if?” 

Do you have a dream? What do you want to do? What do you love doing?

What would you love to do if you could?

Why can’t you do it? Is there a reason why not?

Think about what you love doing. Could you do that as a business? Would you want to? If you can, talk to people who do it as a business already. Find out if it is as much fun doing it for a job as it is in your spare time. Maybe you just want to keep it as a hobby?

But if you wanted to take it further, what would have to be true to make that happen? Could it work? What would have to change to make it possible?

Interrogate the Pedestal

I’m sure that you have people that you look up to, role models. People you look at and think, “I wish I could be like them.”

Maybe you know them personally? Perhaps they are famous? Ask yourself, “How are they different to me?” And, “How are they the same as me?”

“Could I do what they’re doing?”

“What would I have to do so that I could do what they are doing?” Maybe the answer is just some training, a bit more experience and/ or a bit more self-confidence.

If you know them, talk to them. Ask how they got there. How did they get to do what they’re doing now? If they’ve written one, read their autobiography. Ask yourself, “Could that be me?”

Everybody’s story will be different, but you may find inspiration for your own journey. Would you really like to have the life that they are having, or your own version of it?

What Is and What Could be

Asking ourselves about possibilities for our work situations can inspire and motivate us.

In leadership, ask, “What could the future look like, what might be possible? What would have to change to make that possible?”

In sales, ask, “What would be made possible by closing this sale? What improvements will be made for my company, or my life?” “What difference will this make to my prospect, how will their life be better as a result?”

If you work with clients, ask, “What difference will my action make?” Picture your clients’ lives being better as a result of your involvement.

Allow yourself to imagine these things, and it will inspire you.

Goal setting

Once you are inspired, you have the emotional fuel to allow you to achieve your goals, but first, you have to set your goals.

Michael Hyatt  is insightful on this. He observes that we could set goals in

– our comfort zone,
– our discomfort zone, or
– our delusional zone

Goals in our comfort zone are too easy. They don’t stretch us, we won’t make progress. Goals in our delusional zone are unachievable. We will never achieve them, and we will get frustrated and discouraged if we try.

He advises setting goals in our discomfort zone.

Stretching ourselves slightly, going slightly beyond what we’ve done before. Achievable, but not easy. Set goals in the discomfort zone, and you will grow.

Once we achieve them, we will feel great.

How will you inspire yourself today?

—

Download my free eBook “Be Kind to Yourself” and learn how to:

  • Adapt to new ways of working
  • Harness the power of habits
  • Optimise the use of space in your home
  • Use clothes to boost productivity
  • Focus on what matters
  • Plan for the future amidst uncertainty
Be Kind to Yourself – Free eBook